In accordance with the UGC (Grievance Redressal) Regulations 2021, Grievance Redressal for students and faculty in Vivekananda Global University assures accountability, responsiveness, user-friendliness and healthy working atmosphere for the staff and students of the community. To prohibit discrimination and harassment of faculty and students and to strengthen the grievance redressal mechanism and provide equity and parity, VGU operates a dedicated Grievance Redressal Committee for handling all the grievances of the students/staff of the community which could not be settled in the routine process shall be referred to the Grievance Redressal Committee (GRC). The committee will help students as well as the employees to record their complaints, if any and solve their problems related to academics, resources, administrative and personal grievances.
Objectives
Definition: In these regulations, unless the context otherwise requires
Procedure in Redressal of Grievances
Offline Procedure
Steps | Reporting of Grievance | Whom to Report / maintained by | Time frame for Disposal | Report to |
---|---|---|---|---|
Step I | Written Grievance by the complainant | Grievance to be submitted to the Dean/warden/Estate Officer/Registrar | At the earliest /48 hrs | "If needed be reported to the chairman of the Committee depending upon the seriousness of the issue" |
Step II | "Grievance Register is to be maintained indicating the name of the complainant, date of receipt of complaint, subject matter, Complaint No. date of disposal and remarks column." | The report is to be maintained by nominated member of the Committee | 48 hrs | To be reported to the Member – Secretary of the Committee. |
Step III | "Hearing of the Grievance/ Getting to know the problem" | Members of the Committee | 3 Working days | "Committee is to submit report to the President- GRC" |
Step IV | Communicating the decision to the complainant in writing and getting the signature in office copy | Convenor/ nominated committee member | 2 working days | |
Step V | If complainant is not satisfied, he/she has a right to appeal in writing against the decision of the Committee | The appeal can be sent to the Ombudsman of the University as appointed. | "Appeal should be sent within 10 working days of the said decision" | "The decision will be communicated to the President of the GRC. Registrar/President, VGU to be intimated for further action/documentation" |
Online Procedure for Grievance
Step 1 — Nature of Complaint (academic/hostel/accounts/
Step 2 — Student login
Step 3 — Help Desk
Step 4 — New Ticket (Complaint)
Step 5 — Problem/Complaint Title
Step 6 — Assigned user
Step 7 — (Complaint wise)
Complaint Solution (2-4 days)
Grievance Redressal Committee