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Grievance Redressal Mechanism for Faculty and Students
- Overview
In accordance with the UGC (Grievance Redressal) Regulations 2021, Grievance Redressal for students and faculty in Vivekananda Global University assures accountability, responsiveness, user-friendliness and healthy working atmosphere for the staff and students of the community. To prohibit discrimination and harassment of faculty and students and to strengthen the grievance redressal mechanism and provide equity and parity, VGU operates a dedicated Grievance Redressal Committee for handling all the grievances of the students/staff of the community which could not be settled in the routine process shall be referred to the Grievance Redressal Committee (GRC). The committee will help students as well as the employees to record their complaints, if any and solve their problems related to academics, resources, administrative and personal grievances.
Objectives
- To formulate the policy to investigate and review complaints or grievances of students and faculties.
- To create awareness of availability of members for students and faculties to report grievances.
- To investigate the cause of grievances.
- To ensure effectual solution depending upon the gravity of the complaints
Definition: In these regulations, unless the context otherwise requires
- “Act” means the University Grants Commission Act, 1956 (3 of 1956);
- “Aggrieved student” means a student who has any complaint in the matters concerned with the grievances defined under these regulations, and includes a person seeking admission to any institution of higher education;
- “college” means any institution, whether known as such or by any other name, which provides for a course of study for obtaining any qualification from a university and which, in accordance with the rules and regulations of such university, is recognized as competent to provide for such course of study and present students undergoing such course of study for the examination for the award of such qualification;
- “Commission” means the University Grants Commission established under section 4 of the UGC Act, 1956.
- “grievances” include the following complaints of the aggrieved students, namely:
- Demand of excess money other than that specified in the declared admission policy or approved by the competent authority to be charged by the institution;
- Complaints of the students, from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Minority or Disabled categories;
- Non publication of prospectus/broucher, as specified;
- Denial of quality education as promised at the time of admission or required to be provided;
- Publishing any information in the prospectus, which is false or misleading, and not based on facts;
- Delay in conduct of examinations or declaration of results beyond that specified in the academic calendar;
- On provision of student amenities as may have been promised or required to be provided by the institution;
- Non transparent or unfair evaluation practices;
- Nonpayment or delay in payment of scholarships to eligible student that such institution is committed, under the conditions imposed by University Grants Commission, or by any other authority;
- “Grievance Redressal Committee” means a committee constituted under these regulations;
- Higher Educational Institution” means a University within the meaning of clause (f) of Section 2, a college within the meaning of clause (b) of subsection (1) of Section 12A, and an institution deemed to be a University declared under Section 3, of the University Grants Commission Act, 1956Top of FormBottom of Form
Procedure in Redressal of Grievances
Offline Procedure
| Steps | Reporting of Grievance | Whom to Report / maintained by | Time frame for Disposal | Report to |
|---|---|---|---|---|
| Step I | Written Grievance by the complainant | Grievance to be submitted to the Dean/warden/Estate Officer/Registrar | At the earliest /48 hrs | "If needed be reported to the chairman of the Committee depending upon the seriousness of the issue" |
| Step II | "Grievance Register is to be maintained indicating the name of the complainant, date of receipt of complaint, subject matter, Complaint No. date of disposal and remarks column." | The report is to be maintained by nominated member of the Committee | 48 hrs | To be reported to the Member – Secretary of the Committee. |
| Step III | "Hearing of the Grievance/ Getting to know the problem" | Members of the Committee | 3 Working days | "Committee is to submit report to the President- GRC" |
| Step IV | Communicating the decision to the complainant in writing and getting the signature in office copy | Convenor/ nominated committee member | 2 working days | |
| Step V | If complainant is not satisfied, he/she has a right to appeal in writing against the decision of the Committee | The appeal can be sent to the Ombudsman of the University as appointed. | "Appeal should be sent within 10 working days of the said decision" | "The decision will be communicated to the President of the GRC. Registrar/President, VGU to be intimated for further action/documentation" |
Online Procedure for Grievance
Step 1 — Nature of Complaint (academic/hostel/accounts/
Step 2 — Student login
Step 3 — Help Desk
Step 4 — New Ticket (Complaint)
Step 5 — Problem/Complaint Title
Step 6 — Assigned user
Step 7 — (Complaint wise)
Complaint Solution (2-4 days)
Grievance Redressal Committee
- Kailash Aggarwal, Dean, FBAS Convener
- Manisha Choudhary, Associate Dean, DMS Member
- Ravi Kant Pareek, Associate Professor, CE
- Kumud Knat Awasthi, Associate Professor, Life Sciences
- Ratan Lal Bhargav, Dy. Registrar Member
- Shyam tripathi, Chief Warden
- Shraddha Tripathi, Asst. Warden lVlember
- Manya, BBA lnternational Business
- Rishabh Jain, BA LLB
